We want you to love your Gl’amour jewellery. If your purchase isn’t quite right, we’re happy to offer an exchange or store credit within 21 days of receiving your order.

Please note that we do not offer refunds for change-of-mind purchases. However, eligible items can be exchanged or returned for Gl’amour store credit, valid for 12 months

To make sure your item is eligible, it must be unworn, in its original condition, free from any signs of wear or damage, and returned with its original packaging and accessories.

For hygiene reasons, pierced earrings and body jewellery cannot be returned or exchanged unless faulty.

If you need to arrange a return, please contact our team first and we’ll be happy to guide you through the process.

If you don't have your receipt or other proof of purchase, we'll do our best to locate your sale. Please provide as much information as possible, including the approximate date of purchase, the store location, and any other details that may help us find the transaction.

Your purchase must still meet the requirements of our exchange policy to be eligible for an exchange or store credit.

If we're unable to locate your purchase using the information provided, we may not be able to accept your return for an exchange or store credit.

Yes! If your item is faulty and you would like a replacement, please email us first at info@glamourjewels.co.nz. This allows us to assess the issue and prepare a suitable replacement before you visit. Unfortunately, we can't guarantee a replacement will be available in store if you arrive without contacting us first.

If you've simply changed your mind and would like to exchange your item, you're welcome to pop into either of our Gl’amour stores anytime within our exchange policy, and our team will be happy to help.

Each Gl’amour piece is made with care and carefully inspected by our team before being sent to you. However, we sincerely apologise if your order arrives damaged, defective, or if you receive an incorrect item.

Please contact our customer care team via live chat or email us at info@glamourjewels.co.nz with:

• Your order number
• A description of the issue
• Photos of the damaged, defective, or incorrect item

Our team will review your request and aim to respond within 1–3 business days with further instructions on the next steps.

Please keep the item and original packaging until your request has been resolved.

For hygiene reasons, pierced earrings and body jewellery are non-returnable unless faulty.
For all other eligible items, we can offer an exchange or store credit provided the item is:

• Unworn and in original condition
• Free from any signs of wear, damage, or alteration
• Returned with all original packaging and accessories

Please contact our team before returning your item so we can assist you with the next steps.

Change of Mind Exchanges

If you have changed your mind and would like to exchange your item, return shipping costs are the responsibility of the customer. Once we receive and approve your return, we will arrange your exchange or issue store credit in line with our exchange policy.

Please package your item securely to prevent damage during postage. You can reuse the original packaging and courier bag where possible.

Make sure your item is unworn, in its original condition, and include your order details with your return.